Support Plans

CardExchange® Producer Support Plans

CardExchange Solutions, Inc. prides itself on not only creating quality products, but providing rst-rate service. We believe that technology exists to serve the people. With CardExchange® we strive to give excellent support by providing many resources for our customers to nd answers to questions. Give yourself peace of mind and choose one of our Standard or Premium support packages for your CardExchange® Producer. Our support plans provide guranteed response times, access to our support ticketing system, and more. Get started today and subscribe to one of our support plans options below to bring you a VIP experience like no other!

Benefits Overview
Phone Support
Product Forum Access
Online Manuals, Help Files, Videos
Email Support*
Free Product Version Upgrades**
Online Ticketing System Access
License Recovery Program
Discount off Professional Services***
Discount off Installation Packages****
Extended Support Hours*****
VIP Priority Support Email
VIP Remote Support
No Plan
Free
Limited
Response Time 48 Hours
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Subscription
Unlimited
Response Time 24 Hours
10% on MSRP
10% on MSRP
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Subscription
Unlimited
Response Time 4 Hours
25% on MSRP
25% on MSRP
* Maximum response time within business hours
** Free version upgrade if there is a release during active plan
*** Discount on Template Design, Custom Reports, Training, etc.
**** Remote Install, License Activation, Application Setup,Template Setup, etc.
***** Monday to Friday from 7am EST to 8pm EST

CardExchange® Producer Feature Highlights

  • Various Card Sizes
  • Step-by-Step Card Design Wizard
  • Text, Image, and Drawing Objects
  • Image Opacity Masking
  • 1D and 2D Barcodes
  • Manual Data Entries
  • Background Removal
  • Field Formatting
  • Template Grouping
  • Windows Printer Support
  • Single and Double Sided Printing
  • UV Panel Printing
  • Batch Printing
  • Image Tools Editor
  • DirectShow and Twain Support
  • Canon Camera Support
  • Face Recognition
  • Signature Support
  • ID Scanner Support
  • Biometric Support
  • MS Access, MS Excel
  • SQL Server, MySQL, Oracle, ODBC
  • Multiple Database Connectivity
  • Database Record Editing
  • Advanced Data Filtering
  • Login Feature
  • User and Group Profiles
  • Password Expire Feature
  • Magnetic Encoding
  • MIFARE® Classic and DESFire EV1
Whenever you have questions, ideas, or need support, we are here for you!
CardExchange® Solutions Group
CardExchange Solutions, Inc.

4695 Chabot Drive, Suite 200
Pleasanton, CA 94588
United States
(Headquarters)

Call: +1 925 529 4999

CardExchange Solutions B.V.

Kalkovenweg 36
2401 LK, Alphen aan den Rijn
The Netherlands
(Satellite Office)

Call: +31 202 251 447

CardExchange Solutions Ltd

Kent Space Ashford
Letraset Building. Suite 2108
Wotton Road, Ashford
Kent, TN23 6LN
United Kingdom
(Satellite Office)

Call: +44 203 808 9337

CardExchange Solutions Ltd

Edificio Oneworld
Urbanização Belo Horizonte, Lt.20 – Sala 420
2655-241 Ericeira
Portugal
(Satellite Office)

Call: +351 308 802 374

sales@cardexchangesolutions.com

support@cardexchangesolutions.com

CardExchange® Solutions Business Hours

United States: Monday to Friday 8:30am to 5pm (EST) | Europe: Monday to Friday 8:30am to 5pm (GMT)

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