Support
Image is not available
CardExchange® Assist
Support Contracts, Installation, Configuration... We Got Your Back!
Image is not available
Slider

WE GOT YOUR BACK...

CardExchange Solutions, Inc. prides itself on not only creating quality products but providing first-rate service. We believe that technology exists to serve the people and so do we. There is no better business referral than that given by a satisfied customer. With CardExchange® we strive to give excellent support by providing many resources for our customers to find answers to questions. When you purchase CardExchange® products you can feel confident our dedicated team is here for you. With our support plan options and professional services, you have the back up you need, when you need it. 

Benefits Overview
Phone Support
Product Forum Access
Online Manuals, Help Files, Videos
Email Support*
Free Product Version Upgrades**
Online Ticketing System Access
License Recovery Program
Discount off Professional Services***
Discount off Installation Packages****
Extended Support Hours*****
VIP Priority Support Email
VIP Remote Support
No Plan
Free
Limited
Response Time 48 Hours
-
-
-
-
-
-
-
-
Subscription
Unlimited
Response Time 24 Hours
10% on MSRP
10% on MSRP
-
-
-
Subscription
Unlimited
Response Time 4 Hours
25% on MSRP
25% on MSRP
* Maximum response time within business hours
** Free version upgrade if there is a release during active plan
*** Discount on Template Design, Custom Reports, Training, etc.
**** Remote Install, License Activation, Application Setup,Template Setup, etc.
***** Monday to Friday from 7am EST to 8pm EST

Over 25,000 customers worldwide using CardExchange® products

Slider
Whenever you have questions, ideas, or need support, we are here for you!
CardExchange® Solutions Group
CardExchange Solutions, Inc.

4695 Chabot Drive, Suite 200
Pleasanton, CA 94588
United States
(Headquarters)

Call: +1 925 529 4999

CardExchange Solutions B.V.

Kalkovenweg 36
2401 LK, Alphen aan den Rijn
The Netherlands
(Satellite Office)

Call: +31 202 251 447

CardExchange Solutions Ltd

Kent Space Ashford
Letraset Building. Suite 2108
Wotton Road, Ashford
Kent, TN23 6LN
United Kingdom
(Satellite Office)

Call: +44 203 808 9337

CardExchange Solutions Ltd

Edificio Oneworld
Urbanização Belo Horizonte, Lt.20 – Sala 420
2655-241 Ericeira
Portugal
(Satellite Office)

Call: +351 308 802 374

sales@cardexchangesolutions.com

support@cardexchangesolutions.com

CardExchange® Solutions Business Hours

United States: Monday to Friday 8:30am to 5pm (EST) | Europe: Monday to Friday 8:30am to 5pm (GMT)

Slider

Customer Login

Stand-Alone Editions