Support
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CardExchange® Assist
Support Contracts, Installation, Configuration... We Got Your Back!
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WE GOT YOUR BACK...

CardExchange Solutions, Inc. prides itself on not only creating quality products but providing first-rate service. We believe that technology exists to serve the people and so do we. There is no better business referral than that given by a satisfied customer. With CardExchange® we strive to give excellent support by providing many resources for our customers to find answers to questions. When you purchase CardExchange® products you can feel confident our dedicated team is here for you. With our support plan options and professional services, you have the back up you need, when you need it. 

Benefits Overview
Phone Support
Product Forum Access
Online Manuals, Help Files, Videos
Email Support*
Free Product Version Upgrades**
Online Ticketing System Access
License Recovery Program
Discount off Professional Services***
Discount off Installation Packages****
Extended Support Hours*****
VIP Priority Support Email
VIP Remote Support
No Plan
Free
Limited
Response Time 48 Hours
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Subscription
Unlimited
Response Time 24 Hours
10% on MSRP
10% on MSRP
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Subscription
Unlimited
Response Time 4 Hours
25% on MSRP
25% on MSRP
* Maximum response time within business hours
** Free version upgrade if there is a release during active plan
*** Discount on Template Design, Custom Reports, Training, etc.
**** Remote Install, License Activation, Application Setup,Template Setup, etc.
***** Monday to Friday from 7am EST to 8pm EST

Over 25,000 customers worldwide using CardExchange® products

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